Frequently Asked Questions
Find answers to common questions about our NXP distribution services, products, and technical support.
General Questions
Q: Are you an authorized NXP distributor?
A: Yes, LiTong Group is an authorized NXP distributor with official partnership status. We provide original NXP products with full traceability and support.
Q: How can I verify the authenticity of NXP parts from your company?
A: We provide full traceability documentation for all parts, including original NXP certificates of compliance. Our parts come directly from NXP or authorized sources, and we can provide lot tracking information upon request.
Q: What regions do you serve?
A: We have global reach with offices across Asia, Europe, and the Americas. Our specific locations include Hong Kong, China (Beijing, Shanghai, Shenzhen), USA (Washington DC), Germany, UK, Japan, and several other countries. See our contact page for a complete list.
Q: What is your minimum order quantity (MOQ)?
A: Our MOQ varies by product. For most standard NXP parts, the MOQ is 1 piece for samples and 100 pieces for production orders. For larger components or specialized products, MOQ may differ. Please contact us for specific product information.
Product & Technical Questions
Q: What product lines do you specialize in?
A: We specialize in the complete range of NXP products, including i.MX applications processors, S32 automotive processors and MCUs, Kinetis and LPC microcontrollers, NFC and UWB solutions, and security controllers. We maintain both inventory and ordering services for all NXP product families.
Q: What's the difference between i.MX 8M and i.MX 6ULL processors?
A: The i.MX 8M series features quad-core ARM Cortex-A53 processors with advanced multimedia capabilities and optional AI processing, suitable for high-performance applications. The i.MX 6ULL has a single ARM Cortex-A7 core, making it better for cost-sensitive and lower-power applications. The 8M series is newer and more powerful, while the 6ULL offers longer product lifecycle and lower cost.
Q: Can you help with product selection?
A: Absolutely. Our NXP-certified FAEs can help you select the best NXP solution for your application. We provide technical consultation, reference designs, and application guidance to ensure the right component selection for your project.
Q: Do you offer technical support?
A: Yes, we provide comprehensive technical support including design-in assistance, reference schematics, software support, debugging help, and application-specific guidance. Our FAEs are available to support your project from initial design through production.
Q: What is the long-term availability of NXP products?
A: NXP generally provides 10+ year availability for most of its processor lines. Most i.MX and S32 series products are designed for long-term support in automotive and industrial applications. We can provide specific lifecycle information for any particular part upon request.
Ordering & Logistics Questions
Q: What is the typical lead time for NXP parts?
A: Lead times vary based on the specific product and current market conditions. For parts in our global inventory, we can often ship within 1-2 weeks. For parts requiring procurement from NXP, lead times are typically 8-12 weeks. We offer priority processing for emergency needs with reduced lead times.
Q: Do you provide samples?
A: Yes, we provide samples for most NXP products to support your design phase. Sample quantities and availability may vary based on the particular part and project qualifications. Contact our sales team for sample requests.
Q: What payment terms do you offer?
A: We offer flexible payment terms including credit card, wire transfer, and account-based payment for qualified customers. Payment terms typically range from net 7 to net 30 days for approved customers, depending on the order size and customer history.
Q: How do you handle shipping and delivery?
A: We partner with leading international carriers (FedEx, DHL, UPS) for reliable global shipping. We offer express, standard, and economy shipping options. For critical applications, we provide real-time tracking and proactive communication about delivery status.
Quality & Compliance Questions
Q: Are your NXP parts genuine?
A: Yes, all parts are original NXP products sourced directly from NXP or authorized distribution channels. We maintain complete traceability and provide certificates of compliance. We have strict anti-counterfeit procedures and quality control processes.
Q: What certifications do your automotive parts have?
A: Our automotive parts (S32, TEF series, etc.) are AEC-Q100 qualified and support ISO 26262 functional safety standards up to ASIL D where applicable. We provide automotive-specific documentation and long-term availability commitments.
Q: Do you provide RoHS and REACH compliance documentation?
A: Yes, all our products comply with RoHS, REACH, and other relevant environmental regulations. Documentation is available upon request. We ensure compliance with all applicable regional and international regulations.
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